GCG Group

Frequently Asked Questions

Everything you need to know about purchasing chemical raw materials from GCG Group

Orders & Samples

How can I order a sample of a chemical raw material?

We send samples to registered B2B customers upon request. Add the product to your inquiry basket, write "sample" in the note, and submit the inquiry. Our sales team will contact you within 24 hours with the terms.

What is the minimum order quantity?

The minimum order depends on the product — for most raw materials it is 25 kg or 25 liters. For specialty materials, the MOQ (minimum order quantity) may differ. Contact us for specific information on a given product.

How does the inquiry system on your portal work?

After registering and logging in, you add products to your inquiry basket. You can inquire about any number of products at once, submit a single inquiry, and our sales team will prepare a custom price quote.

How quickly will I receive a price quote?

We typically send the quote within 24 hours on business days. For products not in stock, preparation may take longer — in that case, we will inform you in advance.

Do you also deliver abroad?

Yes, we deliver across the entire European Union and beyond — Slovakia, Poland, Germany, Austria, Hungary, Romania, and more. Contact us for information on shipping terms and prices.

Products & Technical Information

Are technical data sheets (TDS) and safety data sheets (SDS) available for products?

Yes, both TDS and SDS are available for all products in the catalog. After logging in, you will find them for download directly on each product page. We issue safety data sheets (SDS) free of charge on request, even without registration.

How do I find the right raw material for my formulation?

Use the filters in the catalog — you can filter by category, function, industry segment, or CAS number. If you are unsure, contact our technical team; we are happy to help you select the right raw material for a specific application.

Do you supply raw materials in cosmetic grade?

Yes, a large part of our range is available in cosmetic grade meeting the requirements of EU Regulation 1223/2009. The quality grade is stated in the technical data sheet for each product.

What are the delivery terms and available packaging?

Depending on the type, we supply products in sample quantities, canisters (5–30 kg/l), drums (50–200 kg/l), IBC containers (600–1,000 kg/l), and bags or big bags for bulk materials. Specific available packaging is stated in the offer.

Can I get a Certificate of Analysis (CoA) for every delivery?

We automatically send a Certificate of Analysis with every delivery. It contains the results of the analytical control for that production batch.

Registration & Access

Do I need to register to make a purchase?

Registration is required to view prices and submit inquiries — the portal is a B2B platform intended exclusively for business entities. Registration is free, and approval usually takes place within 1 business day.

What do I need to register?

To register, you need your full name, company name, company ID, email, and phone number. After verification, we will assign you an individual price list corresponding to your profile and order volume.

What are the payment terms for new customers?

New customers typically pay by advance payment or card. After establishing a business relationship, we offer deferred payment terms — typically 30 days. Individual terms are subject to a commercial agreement.

Legislation & Safety

Are your products registered under REACH?

All raw materials we supply to the EU market meet the requirements of the REACH Regulation (EC 1907/2006). We provide up-to-date safety data sheets (SDS) in accordance with the CLP Regulation (EC 1272/2008).

Do you provide information about SVHC substances (substances of very high concern)?

Yes, information about the presence of SVHC substances is included in the safety data sheet (section 15). Upon request, we provide an up-to-date SVHC declaration for any product.

How are your products classified for transport (ADR)?

Transport classification is stated in the safety data sheet (section 14). For dangerous goods, we arrange transport with ADR documentation. Feel free to ask about specific transport requirements for a particular product.

Do you supply biocides registered under the BPR Regulation?

Selected disinfectant and preservative raw materials in our portfolio are notified or registered under the BPR (EU Regulation 528/2012). Please verify the exact status of a specific product with our technical team.

Technical Support

Do you provide technical consulting for formulation development?

Yes, technical support is part of our service. Our team of experienced chemical technologists will help you select raw materials, optimize formulations, and solve production issues. Contact us at info@gcg-chem.eu.

Do you have formulation recipes or starting formulations available?

For selected applications, we provide sample formulations as a starting point for your development. They are available to registered customers on request from the technical department.

Where can I find expert articles and technical information?

On our blog at gcg-chem.eu/blog, we regularly publish practice-oriented expert articles — on formulation, REACH legislation, raw material selection, and solutions to typical production problems.

Didn't find your answer?

Our team will respond within 24 hours on business days.

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